As a senior product manager, I lead product strategy to create well-considered software. I work across disciplines to understand the needs of customers, the vision of leadership, and balance data-driven strategy with technical pragmatism to deliver change in complex business environments. I blend a practice in user experience and systems design to ship products customers enjoy using.

Work Experience

  • Alpha, Senior Product Manager, New York, NY January 2020 - Present

    • Supporting the release of a re-architected platform to improve product development cycle time and grow feature set to contribute towards a 70% growth in annual recurring revenue
    • Establishing framework for quantitative measurement of product vital signs, baseline engagement, and growth indicators to analyze ongoing momentum towards objectives and key results
    • Collborating with data science team to establish pathways for R&D experiments into shipped product
  • Infor, Senior Product Manager, New York, NY May 2016 - August 2019

    • Scaled UX best practices across a wide product and technical landscape of an M&A company by leading agile teams in product strategy, implementations, and development that served 10+ million end users
    • Delivered on executive business goals of usability at scale by partnering with C-Suite to establish OKRs and success criteria for the product line and iteratively refining road map to deliver on those goals
    • Improved time-to-market and product stability by leading automation efforts and collaborating with engineering on DevOps continuous integration for improving product trust and release consistency
    • Ensured product fit and quality through personally conducting feature assurance before release, informing decisions based on qualitative and quantitative measurement, and continuous feedback from customers
    • Coordinated across diverse groups to provide support and guidance for Sales and Product Marketing by educating teams on product’s business value, market strategy, and roadmap evolution
    • Delivered robust technical infrastructure by partnering with engineering teams of large-scale platforms to deeply understand their unique challenges and the nuances that come from scaled delivery
    • Scaled support and education for product line by creating self-service documentation platform; planned initiative, drafted infrastructure, launched, and maintained site, including APIs, search, and containerized infrastructure
    • Improved collaboration with company and partners by open-sourcing design system on GitHub which led to better work flow and efficiency across our entire company’s engineering efforts
    • Solved problems beyond my product area to unblock work by being multifaceted and multidisciplinary, providing design support or backing engineering efforts by coding features, bug fixes, and managing infrastructure
  • Infor, Product Manager, New York, NY August 2013 - May 2016

    • Delivered technically-sound product designs for enterprise-scale chat application to internal development partners
    • Planned and executed user experience improvements for multiple large enterprise applications
    • Defined requirements by conducting workshops with internal teams and user research to identify customer needs
    • Built relationships with clients and educated them on the value of agile, iterative, software development
  • Lover.ly, Lead of Product Development, New York, NY May 2011 - August 2013

    • Led product direction of startup from prototype and MVP into successful Series A funding
    • Led successful initial release of iOS app which was featured in App Store
    • Prioritized and executed agile product backlog to satisfy evolving requirements of a growing startup
    • Coded designs, bug fixes, and performed system administration, server and database management, and deployment
  • BNOTIONS, Project Manager, Kelowna, BC, Canada January 2011 - May 2011

  • Vericorder, Sales Engineer, Kelowna, BC, Canada June 2010 - January 2011

Education, Training, and Personal Projects

  • Designed and built ReadPaperback.com, an online reading platform
    PHP, Angular, CSS, JS, MySQL, APIs, Web services, Infrastructure October 2013 - August 2019

  • Completed Version One Agile Bootcamp and Story Workshop
    Training on Scrum practices and conducting user story writing July 2014

  • Graduated, Radio Broadcasting
    Fanshawe College, London, ON, Canada May 2010