I excel in complex systems and technical environments to continuously deliver smart steps to achieve big goals. I listen through the noise to understand what customers want, then form well-considered product strategy for SaaS platforms. I’ve successfully and repeatedly implemented agile processes within small and large teams to drive rapid, iterative product changes while delivering confidently. By intersecting development, data science, and user experience, I connect teams to accomplish our purpose together.

Work Experience

Feedback Loop – Agile research software platform, growth-stage startup aquired by DISQO in 2022

  • Director of Product, Data, New York, NY September 2020 - Present

    I transitioned the product from service-enabled and enterprise-oriented to product-led growth by bringing a product to market with 10x performance and 23% increase in profit margin in only 9 months. I managed a team of PMs to overhaul data collection that surpassed target KPIs and delivered road map to achieve >120% net-dollar retention of customers. This work helped lead to the successful acquisition in 2022.

    • Balanced roadmap to maintain net-dollar retention while delivering aggressive product changes for increased customer acquisition
    • Managed a team of four product managers and one product quality analyst by establishing clear milestones so they could ship coordinated, high performing releases across complex initiatives
    • Worked with Sales and Product Marketing to define new value metrics for evolved product pricing and packaging to improve go-to-market strategy
    • Analyzed data set to understand unrecognized customer value and led PM team to bring new features to market for improved access to previously unused data attributes
    • Collaborated with data science team to establish pathways for R&D experiments into shipped product
  • Senior Product Manager, New York, NY January 2020 - September 2020

    I planned, scoped, and managed extensive re-architecture of data infrastructure and real-time data analysis systems to lower operating cost, improve system performance, and achieve industry-best data quality.

    • Modernized customer research analysis capabilities by leading major product release giving dynamic data visualizations tools that are easy to use for both experienced researchers and novices ultimately leading to improved net dollar retention
    • Drove the release of a new platform architecture to improve product development cycle time to release features faster

Infor – Multi-vertical enterprise software

  • Senior Product Manager, New York, NY May 2016 - August 2019

    I lead all initiatives relating to our enterprise-grade design system by partnering with teams to engage and empower engineers and product teams to drive user experience improvements in their suites.

    • Scaled UX best practices across a wide product and technical landscape of an M&A company by leading agile teams in product strategy, implementations, and development that served 10+ million end users
    • Delivered on executive business goals of usability at scale by partnering with C-Suite to establish OKRs and success criteria for the product line and continuously refining road map to deliver on those goals
    • Improved time-to-market and stability by leading automation efforts with engineering on DevOps continuous integration for improving product trust and release consistency
    • Ensured product fit and quality through personally conducting feature assurance before release, informing decisions based on qualitative and quantitative measurement, and continuous feedback from customers
    • Coordinated across diverse groups to provide support and guidance for Sales and Product Marketing by educating teams on product’s business value, market strategy, and roadmap evolution

  • Product Manager, New York, NY August 2013 - May 2016

    • Delivered technically-sound product designs for enterprise-scale chat application to internal development partners
    • Planned and executed user experience improvements for multiple large enterprise applications
    • Defined requirements by conducting workshops with internal teams and user research to identify customer needs
    • Built relationships with clients and educated them on the value of agile, iterative, software development

Loverly – Early-stage startup

  • Lead of Product Development, New York, NY May 2011 - August 2013

    • Led product direction of startup from prototype and MVP into successful Series A funding
    • Led successful initial release of iOS app which was featured in App Store
    • Prioritized and executed agile product backlog to satisfy evolving requirements of a growing startup
    • Coded designs, bug fixes, and performed system administration, server and database management, and deployment

BNOTIONS, Project Manager, Kelowna, BC, Canada January 2011 - May 2011

Vericorder, Sales Engineer, Kelowna, BC, Canada June 2010 - January 2011

Tools and Systems

I manage agile and adaptable product problem definition, development, and delivery systems that are tool agnostic but I’m also closely familiar with:

  • Planning product requirements with tools like Notion, Confluence, and Google Docs
  • Collecting and analyzing product analytics, feedback, and features with tools like Pendo, Productboard, Fullstory, and Gong
  • Organizing work to be done through ticketing systems like Jira, Shortcut, and GitHub Issues
  • Tracking product development and delivery with source code systems like GitHub, GitLab, Bitbucket, and the git command line
  • Also effective writing software code in Python, Javascript, bash, and managing servers and services with Linux VPS, Docker, AWS, and GCP

Education, Training, and Personal Projects

  • Designed and built ReadPaperback.com, an online reading platform
    Python, Javascript, CSS, Postgres, APIs, Infrastructure October 2013 - Present

  • Completed Version One Agile Boot Camp and Story Workshop
    Training on Scrum practices and conducting user story writing July 2014

  • Graduated, Radio Broadcasting
    Fanshawe College, London, ON, Canada May 2010