As a technical product manager, I lead teams to create well-considered software. With informed customer research, I start small and iterate while measuring feedback to refine the product road map. I architect, build, and deliver ideas from concept to production by blending a strong practice in user experience, a deep technical acumen, and a refined DevOps process for quick development times.

Work Experience

  • Infor, Senior Product Manager, New York, NY May 2016 - August 2019

    • Scaled UX best practices across a wide product and technical landscape of an M&A company by leading the product development for the design system that serviced thousands of developers and 10+ million end users
    • Delivered on executive business goals of usability through design cohesiveness at scale by partnering with C-Suite to establish success criteria for the product line and continuously refining road map to deliver on those goals
    • Ensured product fit and quality through research with customers, partnership with design, and close execution with engineering, then validating functionality through feature assurance before release
    • Created self-service documentation platform for scaling support and education by planning, architecting infrastructure, launching, and maintaining design.infor.com site, including APIs, search, and containerized infrastructure
    • Increased customer trust in product by collaborating with engineering to understand value stream and design DevOps automation and continuous integration for addressing product stability and release consistency
    • Provided critical support and guidance for internal customers navigating new technical landscapes by educating teams on best practices, modern tooling, and coordinating across diverse groups to transition at scale
    • Improved collaboration with company and partners by open-sourcing design system on GitHub which led to better work flow and efficiency across our entire company’s engineering efforts
    • Solved problems beyond my product area to unblock work by being multifaceted and multidisciplinary, providing design support or backing engineering efforts by coding features, bug fixes, and managing infrastructure
  • Infor, Product Manager, New York, NY August 2013 - May 2016

    • Delivered technically-sound product designs for enterprise-scale chat application to internal development partners
    • Planned and executed user experience improvements for multiple large enterprise applications
    • Defined requirements by conducting workshops with internal teams and user research to identify customer needs
    • Built relationships with clients and educated them on the value of agile, iterative, software development
  • Lover.ly, Lead of Product Development, New York, NY May 2011 - August 2013

    • Led product direction of startup from prototype and MVP into successful Series A funding
    • Led successful initial release of iOS app which was featured in App Store
    • Prioritized and executed agile product backlog to satisfy evolving requirements of a growing startup
    • Coded designs, bug fixes, and performed system administration, server and database management, and deployment
  • BNOTIONS, Project Manager, Kelowna, BC, Canada January 2011 - May 2011

  • Vericorder, Sales Engineer, Kelowna, BC, Canada June 2010 - January 2011

Education, Training, and Personal Projects

  • Designed and built ReadPaperback.com, an online reading platform
    PHP, Angular, CSS, JS, MySQL, APIs, Web services, Infrastructure October 2013 - August 2019

  • Completed Version One Agile Bootcamp and Story Workshop
    Training on Scrum practices and conducting user story writing July 2014

  • Graduated, Radio Broadcasting
    Fanshawe College, London, ON, Canada May 2010